We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We ship orders overseas, by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your order to the email entered while placing the order. This email will also guide you on a step-by-step guide on how to track your package. Please note that the tracking information will be displayed approximately 2-5 days after you receiving that email. Thank you.
When your order is ready to ship, the order is sent directly to the shipping company. Policies and customs procedure vary based on country and you might be charged an extra fee for the final delivery (such as import tax).